Returns & Exchanges Policy

Overview

At Nexssoft Company, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Returns & Exchanges policy to understand your options.

Returns

Eligibility for Returns

Items must be returned within 30 days of the delivery date.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and digital downloads.

Return Process

Initiate a Return: Contact our customer service team at [Contact Information] to initiate a return. Provide your order number and reason for the return.

Receive a Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.

Ship the Item: Pack the item securely, including all original packaging and documentation. Clearly mark the RA number on the outside of the package. Ship the item to the address provided in the return instructions.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

Eligibility for Exchanges

Items may be exchanged within 30 days of the delivery date.

To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.

Exchange Process

Initiate an Exchange: Contact our customer service team at [Contact Information] to initiate an exchange. Provide your order number and details of the item you wish to exchange.

Receive an Exchange Authorization: Once your exchange is approved, you will receive an Exchange Authorization (EA) number and instructions on how to send your item back to us.

Ship the Item: Pack the item securely, including all original packaging and documentation. Clearly mark the EA number on the outside of the package. Ship the item to the address provided in the exchange instructions.

Receive the Replacement Item: Once we receive your returned item, we will inspect it and ship the replacement item to you.

Conditions for Exchanges

Exchanges are subject to product availability.

If the replacement item is of a different value, we will adjust the price difference accordingly and notify you of any additional charges or refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [Contact Information] within 7 days of receiving the item.

We will arrange for a replacement or refund, including any shipping costs associated with returning the item.

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

Email: info@nexssoft.com

Phone: +92 334 1123172